A little help along the way

Support

Let’s get your next conversation going.

Talk to us

Email support@speak365.ai with what happened, your app version and the device you use. Please do not send passwords, sign-in codes or payment information.

If your tutor is quiet

Check your media volume and the audio output selected on your iPhone. In Speak365, open Your tutor & pace and turn on Spoken replies. Try the tutor’s introduction. If a headset disconnected, reconnect it and tap Resume in practice.

If the microphone does not work

Open iPhone Settings → Privacy & Security → Microphone and Speech Recognition. Allow Speak365, return to the app and try again. Hold the microphone to speak and release it to send your turn. You can also type.

Accounts and sync

Your email address is your username. Email-code sign-in is also available. Use the latest six-digit code from your inbox. If you forget your password, choose Forgot password and verify your email before creating a new one. Allow a moment for your progress to sync before signing out.

Live AI and Demo mode

Live AI needs an account, a working connection and your separate permission in Settings → AI connection. The app can fall back to the scripted on-device Demo Tutor when the service is unavailable. The active mode is shown in the app.

Subscriptions

Purchases and refunds are handled by Apple. To manage or cancel a subscription, open your iPhone’s Settings → your Apple Account → Subscriptions. Deleting account data does not cancel a subscription. Manage Apple subscriptions.

Still need a hand?

We’ll help at support@speak365.ai.